Services
Inspirational Leadership
Inspire and enthuse your team from the front
Overview:
Inspire and lead others to deliver their full potential. This workshop gives you an insight into the core skills and behaviours needed to be effective in the role of a leader within your organisation.
Understand how to use the results driven situational leadership model and change your leadership style to any given situation.
Suitable for:
Delegates needing to lead their staff more effectively.
Time Management
Dealing with conflicting priorities to deliver results
Overview:
Effective time management is critical to outstanding performance. Without it, we will struggle to deliver our priorities.
This workshop is full of practical tips, tools and techniques to ensure that you can deliver consistently and confidently on a day to day basis.
Suitable for:
Delegates needing to manage their time more effectively.
Assertiveness
Having the confidence to communicate effectively can change your life
Overview:
This workshop allows you to develop the fundamentals of assertiveness and powerful communication and helps you use assertiveness in a confident way in your work and personal life.
Suitable for:
Delegates who need to be more assertive with colleagues and customers.
Team Building
Achieving excellence through working together
Overview:
This dynamic 2 hour session will enable you to work more effectively as a team in any environment.
Suitable for:
Learning how to develop the members of your team by developing yourself. As part of this course we provide you with the resources to make this happen post-course.
Motivation
The ‘glue’ of Management and Leadership Development
Overview:
Understanding our people is the key to motivating them.
If I were to ask you the question:
’Do you know what motivates every single member of your team in their work?
What would the answer be? – If it is no, then you really do need to attend this workshop.
Once equipped with this knowledge about a person there are a number of techniques and tactics you can use to motivate them.
Suitable for:
Delegates who need to motivate their staff more effectively in order to harness their full potentials.
Delegation & Empowerment
How to empower our teams to take the pressure off
Overview:
Delegation + Empowerment = Motivation
You will understand the barriers to effective delegation; see how planning plays a key role and how to use delegation as a motivator for your staff.
Use delegation skills and simultaneously empower your staff.
Understand how to use empowerment to achieve SMART objectives.
Suitable for:
Delegates needing to delegate and empower their staff more effectively.
Effective Meeting Management
Do you always deliver objectives?
Overview:
You are constantly late, you never achieve your objectives and the Boss is always on at you – does life really get this good?
This workshop explores the running of successful meetings, effective preparation and the delivery of results through successful meetings management.
Suitable for:
Caution! - Only attend this course if you want to be productive at meetings.
Creative Problem Solving
Unleash your creativity and approach to problem solving
Overview:
Are you creative enough when problem solving?
Do you explore the problem from every conceivable aspect?
Do you always achieve the results you require?
If the answer is no to any of the above then you will need to come on this workshop to find out how.
Suitable for:
Delegates needing to use creative problem solving more effectively on an ongoing basis.
Developing a customer service culture
Do you have an effective customer service culture?
Overview:
Your people are the critical part of any customer service strategy. This interactive course looks at the human dynamics that shape organisations' customer interface.
It will help management teams who are responsible for customer service policy understand what is required to become a service-led organisation, how to develop a service-led culture and how to maintain and evolve that culture.
Suitable for:
Anyone in charge of the customer service functions within their Organisation.
Dealing With Difficult Customers
The art of being able to deal with difficult people at work can make our working lives more enjoyable. It enables us to perform better and become more confident.
Overview:
This espresso learning session raises understanding of the background to conflict and the mindset of difficult customers.
Learn how their verbal and non-verbal communication styles tend to calm or escalate a situation.
Acquire key skills and confidence to pro-actively manage the negative behaviour of difficult customers.
Suitable for:
This course is a must for anyone dealing with difficult people on a regular basis.
Organisational Culture
Overview:
Organisational culture is the collection of enduring values, beliefs, customs, traditions and practices that are shared by an organisations members, learned by new recruits and passed on from one generation of employee to another.
Understanding the organisations culture promotes team work and enhances performance.
Suitable for:
All delegates
Managing Change
Overview:
Resistance to change is inevitable but change is constant, therefore, managing change is integral to the skills needed by the modern manager.
It is important to ensure that our people are with us from the outset when implementing change and that we can keep them onside and inspire and motivate them continually.
Suitable for:
Delegates needing to deal with change more effectively.
Surviving Change
Course outline :
The aim of this course is to provide participants with the understanding and skills necessary to successfully participate in organisational change and manage the future.
Target audience :
Business unit managers, team leaders and aspiring leaders.
Managing Equality and Diversity
Overview:
Organisational culture also has an impact on diversity management. Diversity, if not well managed, hinders performance. Diversity consists of visible and non-visible differences which will include factors such as sex, age, background, race, disability, personality and work style. It is founded on the premise that harnessing these differences will create a productive environment in which everybody feels valued, where their talents are being fully utilised and in which organisational goals are met
Target Audience:
Business unit managers, team leaders and aspiring leaders.
Handling Objections with Style
Overview:
You have to work to make a sale, and chances are that you’re going to have to overcome a number of objections along the way before you secure the business.
The ultimate aim of this session is to give you the confidence to handle sales objections and enable you to turn objections to your advantage.
Suitable for:
Delegates needing to handle customer objections more effectively.
Performance Management
Overview:
Performance management is a tool to ensure that managers manage effectively by ensuring that the individuals or teams they manage have the:
Ability - to perform - if they possess the necessary skills and knowledge including interpersonal skills
Motivation – they are motivated to perform
Opportunity - they must be given the opportunity to perform by applying their skills to their jobs and team, and the organisation’s success.
Suitable for:
Managers, supervisors and team leaders
Performance Coaching
Overview:
Performance coaching will allow you to develop your relationships further with your staff and colleagues, Enable them to deliver at all times, think for themselves and come up with the correct solutions to the issue.
This is a practical hand on workshop, using very simple powerful feedback and coaching tools.
Suitable for:
Delegates who need their staff to perform more effectively.
Managing Attendance
Overview:
Underperformance can be attributed to many factors. The most common cause is absence.
Absence can create ripple effect which does not only affect the performance of the individual involved, but that of the team members. This will, as a consequence, affect the overall performance of the organisation.
Suitable for:
This course is suitable for supervisors, line managers or any member of staff involved in the management and supervision of staff.
Managing Stress
Overview:
According to National Health and Safety Commission, work-related stress causes the longest spells of absenteeism. Excessive stress will have an impact on personal well-being, relationships with family and co-workers and on the capability to work effectively in the work place.
This course is suitable for all categories of employees
Recruitment and Selection
Overview:
People are said to be the most important resource in any business and management should make the effort to get the right people to do the right jobs at the right time. Companies must recruit and retain effective team in order to stay competitive.
Suitable for:
Delegates involved in the recruitment and selection of staff in their organisation;
Interview Skills
Overview:
Conducting effective interview for potential employees will ensure suitable candidate is selected for vacancies. Successful interview skills will ensure right candidate is selected and this will lead to low staff turnover and ensure organisational success.
Suitable for:
Delegates who need their staff to perform more effectively.
Induction
Overview:
This is the final step in the recruitment and selection process. Poor induction may alienate new employees and make them less productive thereby affecting performance. On the other hand, a well designed induction brings value to the organisation and is more likely to enhance performance.
Managing Probation
Managers have a shared responsibility with all new employees to ensure that the probation processes are followed properly.
This half-day awareness session is about helping managers and staff work effectively to support new colleagues complete the probationary period successfully using the policy and procedure.
Target audience :
All staff.
Resolving Conflict
Overview:
Conflicts are inevitable but ability to manage and resolve conflict is an essential skill for management staff
Suitable for:
Supervisory and management staff
Managing Grievance
Managers and staff have a shared responsibility in ensuring that their team works in a safe and healthy environment. There are many reasons why individuals have a grievance or complaint.
This half-day awareness session is about helping managers and staff to work effectively according to the capability policy and procedure.
Target audience :
All staff.
Handling Discipline
Overview:
Handling discipline will enable delegates to develop skills needed to handle discipline in the workplace. Engaging in proper skills will reduce the grievances by employee and will foster better working relationship.
This is a practical hand on workshop. Delegates will engage in mock discipline practice.
Communication Skills Excellence
Overview
Being able to adapt your communication style naturally will revolutionise the way in which you communicate.
This workshop will enable you to communicate more effectively and build rapport with customers.
Understanding customer types and matching your communication style.
Suitable for :
Delegates needing to communicate more effectively with colleagues and customers.
Customer Service Skills Excellence
Adapt your communication style to any given situation
Overview:
This learning session looks at the value and impact of how amazing internal customer service can ultimately deliver excellent external customer service.
It takes a team based approach to want to change the customer experience in any organisation - learn how to do this - The Results Driven Way.
Suitable for:
Anyone who deals with internal or external customers.
Reflective Practice
Overview
There is no learning without reflection and no reflection without learning. When we reflect we recapture our experience and turn experience into learning. Ability to reflect improves future performance and enhances organisational success.
Suitable for :
All categories of learners
Adapting to a Changing Environment in the Public or Private Sector
Change can be daunting and therefore resistance inevitable
Overview:
Changing the way in which we think - adopting a positive mindset to be able to deal effectively with change.
How to change our behaviour and adopt a winning performance methodology.
How do we make the most of our current skill set and then adapt it to changing circumstances? – Reflecting on our experience and turning it into action.
Career planning - what can be achieved - making the right chess moves.
Suitable for:
Delegates who are about to change their job role to another job in the public sector or a new role in the private sector.
Introduction to local authority finance
Suitable for :
Staff wishing to have an increased awareness of how finance operates in the local government environment.
Content
Money in...money out - where it comes from and where it goes to in local government
Impact of my operational decisions and actions on the finances and financial performance of local government.
Local authority financial statements - what is in them, how are they similar to other organisations, who uses them?
Key accounting concepts, including commitments and accruals accounting, provisions and cash flow and Revenue vs. Capital.
Key financial pressures facing the local government sector.
Local government's key financial processes and procedures and my responsibilities.
Financial Management
Financial understanding and management is crucial for every management staff and it is one of the key performance indicators
Suitable for management staff
Course objectives :
Recognise the importance of financial information for management
Identify the main financial documents needed by the organisation, and the information contained within them
Recognise the most significant financial indicators of business performance and their relevance
List the main sources of long, medium and short-term funds for business
Bidding for grants
Content :
The course has the following contents:
grant policy and procedures – when to apply and not to apply for a grant
maintaining and using the Grant Register and Grant Finder
making your case – best practices in preparing grant bids
how can we do better – learning from existing grant bids
economic appraisal – presenting the economic case for a grant and ensuring we have the capacity to deliver the project
support and resources for your bids.
Intended audience:
Officers and managers involved in identifying and preparing bids by local government for external grant funds
Prerequisite for attendance
Participants should have a current or expected involvement in the grant bidding process at local government.
Effective budget management
Intended Audience
Budget managers and their deputies and finance staff who provide in-year budget support.
Course objectives
At the end of this course, participants will be able to:
explain why local government prepare and monitor accurate budget information.
describe their role in the preparation and management of budgets at local government and who the other key participants are.
forecast year-end outturn.
interpret budget information, including performing basic variance analysis.
identify corrective measures to bring budgets into line, assessing the impact on service delivery and non-financial objectives.
use best practice guidance to assist in managing budgets.
Countering the risk of fraud
This course is designed to enable participants to increase their awareness of the fraud risks within their areas of responsibility and actively respond to these risks.
Course objectives :
At the end of this course, participants will:
understand what fraud is and different types of fraud that can occur
understand how and why fraud occurs
understand how to effectively respond to fraud risk.
Who should attend
Courses are for managers at all levels. Participants should be in managerial role and be familiar with the managers Charter and Financial Regulations.